Commerce

Solution for service management

Nevion, formerly Network/VPG, a video transport solution provider for broadcasters, service providers and government entities, announced the Nevion DataMiner Cube, a user interface for service management of video over IP, SONET/SDH and fibre overlay.

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Optimised routing upgraded

Intec, providers of Business Support System (BSS) solutions, has announced the availability of Version 5 of InterconnecT Optimised Routing, its wholesale trading and routing product.  

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Emergency contact centres - where inefficiency can cost lives

The level of service and support a customer receives from a contact centre
has become an important gauge of a company's commitment to service
excellence.

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Installations majeures réalisées avec des diffuseurs et gestionnaires de contenu média

Netia a annoncé que sur les douze derniers mois, l’entreprise a renforcé sa présence en Afrique et au Moyen-Orient, où nouveaux et anciens clients ont montré leur confiance dans les solutions de l’entreprise en contribuant aux 16% de croissance réalisés sur l’année 2009. netia

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The significance of a wider ecosystem

Mob4Hire, in collaboration with customer loyalty scientist Bob E. Hayes, PhD, of Business Over Broadway, have released the results of a "Global Wireless Satisfaction Survey" international research project, conducted in February 2010.

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