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Telecommunications company Airtel Zambia has invested US$142mn in network expansion with a view to enhance customer service

The company’s managing director, Charity Lumpa, stated that the firm has invested US$80mn in the expansion of the network and an additional US$62mn to manage the network's growth.

Lumpa was speaking in Lusaka recently during the launch of Phase Two of Airtel Premier Club, a programme designed for high-value customers.

The Premier Club includes personalised service, which will enable customers have closer engagement with the company’s directors and managers, Lumpa said. 

According to Lumpa, the club will also enable members access to more than 600 international airport lounges regardless of the airline class of travel and access to premier lounges in the Airtel service centres. 

Premier Club members will also get discounts from providers of various goods and services, Lumpa revealed. 

“Our network and data services have been a pain. Our roaming experience has had its challenges from pricing to connectivity. We have not been responsible in instances to attend to queries and complaints and the launch is one step of addressing some of these issues,’’ Lumpa stated.

And speaking at the same event, Bank of Zambia (BoZ) deputy governor, Tukiya Kankasa-Mabula, urged mobile service providers to double their efforts in enhancing financial inclusion through mobile money services.

"BoZ has one of its strategic objectives of promoting financial inclusion and would like to urge Airtel through its subsidiary, Airtel Money Zambia Limited, and other players in this space to double up their efforts to ensure that the up-take of mobile money services reaches all corners of this nation," Kankasa-Mabula said.

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