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First Bank of Nigeria, in partnership with Clickatell’s Transact division, has commercially launched their Chat Banking channel on WhatsApp to drive financial inclusion in Nigeria

First Bank of Nigeria will offer its’ customers a full suite of banking options that can be initiated through WhatsApp, including balance checks, transfers, payments in addition to a vast bouquet of digital products and services that can be purchased instantly.

It will enable FirstBank’s customers to manage their banking needs within their WhatsApp chat with the same efficiency as Unstructured Supplementary Service Data (USSD).

Customers can add First Bank’s published WhatsApp phone number or a direct link access the First Bank’s “Verified” profile to begin a secure Chat Banking session.

Clickatell, a technology provider, has pioneered the Chat Banking innovation through WhatsApp with a high emphasis on security to make WhatsApp a risk-free and convenient business engagement channel for customers. Multiple layers of encryption and authentication ensure a safe, and hassle-free transactional experience.

Chuma Ezirim, group head, E-Business, First Bank of Nigeria Limited, said, “Customers’ expectations are constantly changing and it’s our duty as a customer-focused bank to ensure that our customers are provided with the means to initiate or carry out banking services through any channel they desire.”

“We are constantly seeking new ways and opportunities to meet customers at their preferred touch points and we understand our customers are actively engaged on WhatsApp,” Ezirim added.

Jeppe Dorff, Managing Director of Clickatell’s Transact Division commented, "We are very excited to be working with the team from First Bank of Nigeria who, in record time, implemented a complex user experience, soft launched and managed to improve on the already exceptional services that First Bank offers its customers.”

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