Sicap Schweiz AG, the mobile device management vendor, has announced that MagtiCom LTD, Georgia’s telecom provider, has chosen Sicap’s cloud-based device management centre (DMC) to replace its existing platform
The Sicap-hosted cloud solution automates mobile device configuration, provides online self-care and improves customer care services for the operator’s more than three million subscribers.
The new solution provides MagtiCom with automated, over-the-air mobile device detection and configuration, an embedded self-care device configuration graphical user interface for its website, and equips its customer service agents with better tools for solving device setup problems remotely.
This will enable the company to seamlessly connect its subscribers’ handsets on its network, deliver subscribers a faster problem resolution at its customer care centres, and provide users with a flexible self-care experience on its website. The LTE device management capabilities will help the company to grow revenues in the LTE service segment.
Shota Gvinianidze, an information technology consultant at MagtiCom, said, “To secure continued LTE growth, we decided to replace our platform with Sicap’s device management centre to get up-to-date device data and settings for all handset models, and to automate device configuration for our subscribers.”
“The cloud-based solution hosted and operated by Sicap was deployed quickly, in just two months, and, the launch was painless – it didn’t cause any service degradation for our subscribers,” he added.
Richard Choi, CEO at Sicap, stated, “Sicap is proud to expand its partnership with MagtiCom and to support their future LTE growth in Georgia.”
“MagtiCom’s decision to choose Sicap DMC further cements our leading position in the global device management markets and proves that our team can deliver robust hosted cloud solutions quickly and cost-efficiently to operators worldwide,” he concluded.
