Xperien introduces Blancco mobile diagnostics

rawpixel 676878 unsplashBusinesses can now maximise the true value of each device and receive 100 per cent accurate reports without guesswork or human error. (Image source: rawpixel/Unsplash)Information Technology Asset Disposal (ITAD) professional Xperien, based in South Africa, has implemented a comprehensive diagnostic tool for mobile devices

Blancco mobile diagnostics enables mobile network operators and carriers, device manufacturers, retailers, customer service centres, insurers and resellers to quickly and accurately find the source of device issues and resolve them.

Head of ITAD department at Xperien, Bridgette Vermaak, said, “By identifying the cause of mobile device issues, your customers can optimise device performance, reduce the likelihood of no trouble found (NTF) returns and recoup the costs associated with customer service complaints and repairs,” she explains.

With the advanced business intelligence dashboard, businesses can use real-time data and analytics to improve the overall customer care process, minimise costs and increase customer satisfaction.

Businesses can now take advantage of the most comprehensive assessment of mobile devices on the market, Blancco mobile diagnostics offers more than 50 diagnostics tests that last between 30 seconds and 5 minutes per device and are tailored for both Android and iOS.

It also offers increased buyback value with an all-inclusive range of diagnostics tests for mobile operators and recyclers. Businesses can now maximise the true value of each device and receive 100 per cent accurate reports without guesswork or human error.

“We can now offer comprehensive post-erasure reporting by producing a digitally-signed report with each device, including details such as the device name and model, IMEI code and storage capacity,” she concluded.

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