A revolution in West African telecommunications

The Africa Finance Corporation (AFC), lead investor in the Main One Cable Company, joined Main One to mark the global operational launch of the Main One submarine fibre optic cable system project.

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Unified desktops solution to complexity in insurance

Insurance companies are competing for customers on new, more direct platforms - like the Internet and contact centres.

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Solution for service management

Nevion, formerly Network/VPG, a video transport solution provider for broadcasters, service providers and government entities, announced the Nevion DataMiner Cube, a user interface for service management of video over IP, SONET/SDH and fibre overlay.

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Optimised routing upgraded

Intec, providers of Business Support System (BSS) solutions, has announced the availability of Version 5 of InterconnecT Optimised Routing, its wholesale trading and routing product.  

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Emergency contact centres - where inefficiency can cost lives

The level of service and support a customer receives from a contact centre
has become an important gauge of a company's commitment to service

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