Change is afoot in the South African contact centre industry, as savvy companies realise that their customers are communicating with them in new and different ways
Commerce
Understanding the multimedia contact centre
Karl Reed, Sales and Marketing Director at Elingo, examines the details behind one of the buzzwords of the moment: the multimedia contact centre
CSR in Nigeria
CSR-in-Action Launches Premier Comprehensive Report on CSR & Sustainable Investment in Nigeria
Clarity extends Mobinil's infrastructure management solution
Clarity is supporting Mobinil in Egypt as it upgrades and extends its deployment of Clarity’s Infrastructure Management solution
Two new offices in East Africa help telecommunications infrastructure provider provide better service its customers and its growing co-location business
More Articles …
Most Read
Angola Cables Network traffic climbs to record peak. (Image source: Angola Cables)
For Ghanaian customers, this license means more efficient and secure money transfers across the country. (Image source: Adobe Stock)
The introduction of Network One in Nigeria aligns with the Central Bank of Nigeria’s directive for in-country transaction routing, boosting local processing capabilities. (Image source: Adobe Stock)
OADC Texaf Digital - Kinshasa, a 2MW open-access, Tier-III data centre, boosts DRC's digital ecosystem with carrier-neutral, sustainable infrastructure. (Image source: Open Access Data Centres)
Eutelsat Group has a fleet of 35 GEO satellites and a constellation of more than 600 LEO satellites. (Image source: OneWeb)
Siemon's new LightStack and LightStack 8 offer cutting-edge ultra-high-density fibre solutions for data centers and enterprise networks, available globally. (Image source: Siemon)
Qualcomm empowers African tech startups with mentorship. (Image source: Adobe Stock)
The development will enable mobile service providers to deliver 5G services to their subscribers. (Image source: Adobe Stock)
Siemon’s new guide helps data centre professionals design robust AI-ready network infrastructure, addressing the unique demands of ML and generative AI. (Image source: Siemon)
Intelsat and Eutelsat expand collaboration on OneWeb LEO constellation, shaping future of global connectivity solutions. (Image source: Intelsat)
Yellow Card partners with Fireblocks to enhance cross-border transactions in Africa, securing assets with Wallets-as-a-Service (WaaS) at scale. (Image source: Adobe Stock)
Airtel Africa launches Nxtra Data Center in Lagos, advancing data sovereignty and connectivity for businesses, governments, and large corporations across Africa. (Image source: Airtel Africa)
Latest news
GITEX GLOBAL 2024 showcases cutting-edge cybersecurity innovations and solutions as industry leaders unite to combat rising threats. (Image source: Adobe Stock)
Nigerian government signs MoU with Ericsson for 5G tech development, aiming to drive digital growth and innovation in Nigeria. (Image source: Adobe Stock)
Intelsat launches satellite cellular backhaul in Lagos, enhancing connectivity for MNOs and ISPs in Nigeria and West Africa. (Image source: Adobe Stock)
Safaricom partners with Cloudflare and Copycat to deliver affordable, comprehensive cybersecurity solutions for Kenyan MSMEs. (Image source: Adobe Stock)
Tantum IT boosts operations and client satisfaction with Paratus South Africa’s Eutelsat OneWeb LEO satellite solution. (Image source: Adobe Stock)
Mukuru launches its digital wallet in Malawi, offering secure, seamless money transfers and boosting financial inclusion across the country. (Image source: Adobe Stock)
Nokia research highlights rapid 5G adoption in MEA, with CSPs driving digital transformation and significant growth in 5G subscriptions by 2029. (Image source: Adobe Stock)
Safaricom extends M-PESA Global to Ethiopia, enabling seamless mobile money transfers between Kenya and Ethiopia to boost regional economies. (Image source: Adobe Stock)
Sofibanque enhances IT systems through colocation at OADC Texaf, boosting service delivery in DRC's digital landscape. (Image source: Open Access Data Centres)
Datacentrix reaffirms its leadership in data security by retaining Elite Partner status with Rubrik, driving cyber resilience across Africa. (Image source: Adobe Stock)
CMC Networks launches CMC Fusion, a platform enabling seamless network management across 51 African and 11 Middle Eastern countries. (Image source: Adobe Stock)
Old Mutual Connect launches as a new MVNO on Cell C, enhancing mobile accessibility for South Africa's lower-income market. (Image source: Adobe Stock)
Starlink launches budget-friendly internet in Kenya, challenging Safaricom as competition heats up in the evolving digital landscape. (Image source: Adobe Stock)
MTN Congo's new 5G network aims to revolutionise connectivity and drive economic growth in the region. (Image source: Adobe Stock)
More Articles
GITEX GLOBAL 2024 showcases cutting-edge cybersecurity innovations and solutions as industry leaders unite to combat rising threats. (Image source: Adobe Stock)
Nigerian government signs MoU with Ericsson for 5G tech development, aiming to drive digital growth and innovation in Nigeria. (Image source: Adobe Stock)
Intelsat launches satellite cellular backhaul in Lagos, enhancing connectivity for MNOs and ISPs in Nigeria and West Africa. (Image source: Adobe Stock)
Safaricom partners with Cloudflare and Copycat to deliver affordable, comprehensive cybersecurity solutions for Kenyan MSMEs. (Image source: Adobe Stock)
Tantum IT boosts operations and client satisfaction with Paratus South Africa’s Eutelsat OneWeb LEO satellite solution. (Image source: Adobe Stock)
Mukuru launches its digital wallet in Malawi, offering secure, seamless money transfers and boosting financial inclusion across the country. (Image source: Adobe Stock)
Nokia research highlights rapid 5G adoption in MEA, with CSPs driving digital transformation and significant growth in 5G subscriptions by 2029. (Image source: Adobe Stock)
Safaricom extends M-PESA Global to Ethiopia, enabling seamless mobile money transfers between Kenya and Ethiopia to boost regional economies. (Image source: Adobe Stock)
Sofibanque enhances IT systems through colocation at OADC Texaf, boosting service delivery in DRC's digital landscape. (Image source: Open Access Data Centres)
Datacentrix reaffirms its leadership in data security by retaining Elite Partner status with Rubrik, driving cyber resilience across Africa. (Image source: Adobe Stock)
CMC Networks launches CMC Fusion, a platform enabling seamless network management across 51 African and 11 Middle Eastern countries. (Image source: Adobe Stock)
Old Mutual Connect launches as a new MVNO on Cell C, enhancing mobile accessibility for South Africa's lower-income market. (Image source: Adobe Stock)