Mastercard unveils leadership changes for growth

Mastercard has announced a series of leadership updates designed to strengthen execution, deepen customer engagement and support the company’s continued growth strategy

The changes are intended to reinforce the company’s customer-centric approach by bringing customer-facing functions together under a unified structure. According to Mastercard, the move will enhance coordination, accountability and support across markets while ensuring customer perspectives remain central to the development of products and services.

Effective 3 August 2026, several senior executives will assume new roles across the organisation.

Ling Hai, currently president of Asia Pacific, Europe, Middle East and Africa, will become chief financial officer, succeeding Sachin Mehra. Mastercard said Ling Hai brings extensive operating experience across international markets, deep customer and product knowledge, and a strong commercial perspective to the position.

Sachin Mehra will transition from chief financial officer to the newly created role of chief business officer. In this position, he will oversee country operations worldwide and lead Sales Enablement, Global Partnerships and Digital Commercialization under a unified global go-to-market structure. The company highlighted his operational discipline, financial expertise and commercial acumen as key strengths for the role.

Linda Kirkpatrick, currently president of the Americas, will become chief services officer, succeeding Craig Vosburg. Mastercard noted her role in expanding the company’s engagements beyond payments, strengthening partnerships and growing services offerings for financial institutions, merchants, fintechs and digital partners.

Dimi Dosis, president of Eastern Europe, Middle East and Africa, will assume the role of chief commercial payments officer, leading Commercial & New Payment Flows. He succeeds Raj Seshadri and brings significant regional and enterprise leadership experience, alongside a strong track record of driving growth and executing global strategies at the local level.

Jorn Lambert, chief product officer, will continue to lead Consumer Payments, bringing together Mastercard’s stablecoin, agentic and core payments activities.

Craig Vosburg will move from chief services officer to vice chair, serving as a global ambassador for the company while supporting regional leadership teams in developing senior stakeholder relationships.

Raj Seshadri, currently chief commercial payments officer, will become senior strategic advisor to the CEO, focusing on senior client engagement, key partnerships and emerging strategic priorities.

Meanwhile, Tim Murphy, vice chair, will retire from Mastercard in October as previously planned.

“Mastercard has built strong momentum by staying close to customers and anticipating where their needs are headed. That drives our innovation and how we deliver meaningful solutions for their customers,” said Michael Miebach, chief executive officer of Mastercard. “These leadership updates build on our strategy by aligning our team to that opportunity — strengthening execution, advancing a more connected customer experience and positioning the company for our continued growth.”