The level of service and support a customer receives from a contact centre
has become an important gauge of a company's commitment to service
excellence.

Netia a annoncé que sur les douze derniers mois, l’entreprise a renforcé sa présence en Afrique et au Moyen-Orient, où nouveaux et anciens clients ont montré leur confiance dans les solutions de l’entreprise en contribuant aux 16% de croissance réalisés sur l’année 2009.

Mob4Hire, in collaboration with customer loyalty scientist Bob E. Hayes, PhD, of Business Over Broadway, have released the results of a "Global Wireless Satisfaction Survey" international research project, conducted in February 2010.

Andrew Kuong is Minister of Information and Communication, Unity State, Government of Southern Sudan (GOSS). Earlier this year, Mr Kuong sought to highlight the opportunities for business in Sudan.

The UK Department for International Development (DfID) has committed £8mn to a technology programme run by microfinance group CGAP designed to increase access to financial services for the poor.