Emergency contact centres - where inefficiency can cost lives

The level of service and support a customer receives from a contact centre
has become an important gauge of a company's commitment to service

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Installations majeures réalisées avec des diffuseurs et gestionnaires de contenu média

Netia a annoncé que sur les douze derniers mois, l’entreprise a renforcé sa présence en Afrique et au Moyen-Orient, où nouveaux et anciens clients ont montré leur confiance dans les solutions de l’entreprise en contribuant aux 16% de croissance réalisés sur l’année 2009. netia

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The significance of a wider ecosystem

Mob4Hire, in collaboration with customer loyalty scientist Bob E. Hayes, PhD, of Business Over Broadway, have released the results of a "Global Wireless Satisfaction Survey" international research project, conducted in February 2010.

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The potential for growth and profit

Andrew Kuong is Minister of Information and Communication, Unity State, Government of Southern Sudan (GOSS). Earlier this year, Mr Kuong sought to highlight the opportunities for business in Sudan.

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UK government provides support for m-banking

The UK Department for International Development (DfID) has committed £8mn to a technology programme run by microfinance group CGAP designed to increase access to financial services for the poor.

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