The level of service and support a customer receives from a contact centre
has become an important gauge of a company's commitment to service
excellence.
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Netia a annoncé que sur les douze derniers mois, l’entreprise a renforcé sa présence en Afrique et au Moyen-Orient, où nouveaux et anciens clients ont montré leur confiance dans les solutions de l’entreprise en contribuant aux 16% de croissance réalisés sur l’année 2009.
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Andrew Kuong is Minister of Information and Communication, Unity State, Government of Southern Sudan (GOSS). Earlier this year, Mr Kuong sought to highlight the opportunities for business in Sudan.
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The UK Department for International Development (DfID) has committed £8mn to a technology programme run by microfinance group CGAP designed to increase access to financial services for the poor.
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