Microsoft and customer experience company Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centres that enables them to deliver superior interactions for customers
Commerce
African-born startup launches education platform that encourages entrepreneurship
Creative Crafting Club, a Cape Town-based startup, has bridged the gap between entrepreneurship for stay-at-home parents and education for tots-to-tweens
Knowledge Lab launches its own prototyping platform IVA
Knowledge Lab, a data science company for financial institutions, is launching its own prototyping platform IVA
Booster teams to breach rural frontier of DFS in Uganda
The UN Capital Development Fund (UNCDF) booster teams aim to breach the rural frontier of digital financial services (DFS) in Uganda, to promote meaningful financial inclusion in the country
Standard Chartered reveals US$197bn opportunity for private investors in Africa
Financial services company Standard Chartered SDG Investment Map has revealed a US$197bn opportunity for private-sector investors in five high-growth markets in Africa to help achieve the UN’s Sustainable Development Goals (SDGs), with improving digital access making up US$74.5bn of that total