Change is afoot in the South African contact centre industry, as savvy companies realise that their customers are communicating with them in new and different ways

Karl Reed, Sales and Marketing Director at Elingo, examines the details behind one of the buzzwords of the moment: the multimedia contact centre

CSR-in-Action Launches Premier Comprehensive Report on CSR & Sustainable Investment in Nigeria

Clarity is supporting Mobinil in Egypt as it upgrades and extends its deployment of Clarity’s Infrastructure Management solution

Two new offices in East Africa help telecommunications infrastructure provider provide better service its customers and its growing co-location business