Change is afoot in the South African contact centre industry, as savvy companies realise that their customers are communicating with them in new and different ways
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Karl Reed, Sales and Marketing Director at Elingo, examines the details behind one of the buzzwords of the moment: the multimedia contact centre
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CSR-in-Action Launches Premier Comprehensive Report on CSR & Sustainable Investment in Nigeria
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Clarity is supporting Mobinil in Egypt as it upgrades and extends its deployment of Clarity’s Infrastructure Management solution
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Two new offices in East Africa help telecommunications infrastructure provider provide better service its customers and its growing co-location business
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