Trends in the contact centre for 2012

Fokion Natsis, Interactive IntelligenceChange is afoot in the South African contact centre industry, as savvy companies realise that their customers are communicating with them in new and different ways

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Understanding the multimedia contact centre

Karl_Reed_HR_32Karl Reed, Sales and Marketing Director at Elingo, examines the details behind one of the buzzwords of the moment: the multimedia contact centre

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CSR in Nigeria

Corporate_Social_ResponsibilityCSR-in-Action Launches Premier Comprehensive Report on CSR & Sustainable Investment in Nigeria

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Clarity extends Mobinil's infrastructure management solution

mobile Clarity infrastructure investment revenue OSS Mobinil constructionClarity is supporting Mobinil in Egypt as it upgrades and extends its deployment of Clarity’s Infrastructure Management solution

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East African offices help IHS expand operations

IHS is a $115mn turnover business with operations in Nigeria, Ghana and Sudan, that is now looking to expand its business with the opening of two new offices in Uganda and KenyaTwo new offices in East Africa help telecommunications infrastructure provider provide better service its customers and its growing co-location business 

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