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One Channel, Africa’s cloud ERP solutions provider and Acumatica partner, has announced new features to be expected in the next release of Acumatica’s newest product, Acumatica 2019 R1

Dimension Data annual CX Benchmarking Report has urged organisations to address a ‘customer experience disconnect’, which could lose business or even jeopardise their chances of survival in competitive markets where consumer loyalty can no longer be taken for granted

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