Dimension Data annual CX Benchmarking Report has urged organisations to address a ‘customer experience disconnect’, which could lose business or even jeopardise their chances of survival in competitive markets where consumer loyalty can no longer be taken for granted
Commerce
Temenos wins Banker Africa’s Award for digital banking solution
Temenos, a banking software company, has announced that it won the ‘Best Digital Banking Solution’ award at the Banker Africa–North Africa Banking Awards
TIBCO signs partnership deal with TechSoft
TIBCO Software, a global leader in integration, API management and analytics, has signed a strategic partnership agreement with TechSoft International (TechSoft), formerly TIBCO South Africa
Xperien moves closer to its customers
Johannesburg-based company Xperien has announced that it had acquired larger facilities due to a growing demand for professional IT Asset Disposal (ITAD) services in South Africa
Renmoney integrates Freshworks' support and CRM solutions
Renmoney, one of Nigeria’s leading fintech companies, has deployed Freshworks customer engagement software to set up integrated support and CRM system