Kenya Airways, Safaricom enhance operations

Safaricom and Kenya Airways have joined forces to boost the airline's operational efficiency, introducing enhancements such as in-flight Wi-Fi, improved cybersecurity, and an elevated customer experience

Their partnership will also target infrastructure inspection, security surveillance, loyalty programs, data science, software development, and innovation in aviation, including agricultural applications.

Additionally, the collaboration will focus on developing and implementing Internet of Things (IoT) solutions for warehousing, baggage tracking, aircraft materials, and Unit Load Devices (ULDs), which are containers used for loading luggage and cargo in aircraft holds. These IoT solutions will address tracking, location, reconciliation, and stock-taking needs.

Kenya Airways' chief information and data officer, Fredrick Kitunga, noted, "By harnessing our combined expertise, we are not only addressing today's challenges but also laying the groundwork for sustainable growth, enhanced connectivity, and transformative innovations that will benefit our customers and communities for years to come."

Cynthia Kropac, Safaricom's head of business, highlighted that the partnership supports Safaricom’s strategy to improve customer experience by connecting people in innovative ways. She stated, "By leveraging our respective strengths, Kenya Airways in providing safe journeys and Safaricom in cutting-edge communications and technology - we ensure that our customers remain seamlessly connected throughout their travels."

Safaricom's strategic partnerships

Safaricom has been actively pursuing strategic partnerships to extend its reach and enhance connectivity. In August 2023, the company secured a notable sustainability-linked loan from a consortium of four banks in Kenya, aimed at advancing its environmental, social, and governance (ESG) initiatives. Furthermore, Safaricom expanded into Ethiopia in August 2022 and launched commercial operations in the Tigray region in June this year.

In June 2023, Safaricom's operation in Ethiopia closed a deal with the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA) that included an equity investment of US$157.4mn and a US$100mn loan.

The same month, Safaricom announced that the IFC would become an investor in its Global Partnership for Ethiopia consortium to support the ongoing construction and operation of Safaricom's greenfield telecom network in Ethiopia.