Cellebrite announced the availability of the mobile communication industry’s first and only multi-channel diagnostics solution at Mobile World Congress 2013
The new solution, which was unveiled last month at the annual exhibition held in Barcelona, aims to support wireless retailers lower the costs of fault diagnostics and repair, the company said.
“We believe that this solution will truly transform the way mobile providers deal with fault resolution," stated Yossi Carmil, joint CEO of Cellebrite.
“It not only significantly reduces costs, logistics and resources; it also boosts customer service and loyalty and ensures customers are able to use their high value, revenue generating data services as soon as possible," Carmil added.
The new solution will give smartphone customers a choice of channels to detect mobile faults such as CPU and RAM performance, memory, storage, network and device information and problems with self-installed apps.
Retailers using Cellebrite’s multi-channel diagnostics are set to benefit across their business areas including sales, customer care, reverse logistics and supply chain management.
