Redknee, a provider of business-critical billing and charging software and solutions for communications service providers, recently announced it is supporting a group operator in EMEA to reduce its OPEX by consolidating the customer care and billing capabilities of its multiple properties onto one centralized platform.
p>Redknee, a provider of business-critical billing and charging software and solutions for communications service providers, recently announced it is supporting a group operator in EMEA to reduce its OPEX by consolidating the customer care and billing capabilities of its multiple properties onto one centralized platform.
Redknee is managing the group operator’s four properties in support of the operator’s aggressive growth strategy to quickly expand across the region. In addition to this new contract, Redknee’s Turnkey Converged Billing platform (TCB) is also supporting group operators in the APAC and Americas regions to successfully grow their businesses in the competitive high growth markets.
It enables operators to use a fully converged real-time billing and customer care platform. With TCB, all subscribers, irrespective of payment type or access technology, can be managed on one consolidated platform, allowing operators to quickly launch targeted promotions and services and deliver an enhanced subscriber experience.
Peter Mottishaw, Principal Analyst at Analysys Mason said, “Operators can reduce operating costs and total cost of ownership by consolidating billing and customer care platforms and standardizing operational processes. In addition, as converged platforms consolidate all subscriber data into a single view it enables operators to derive new revenue streams with better targeted promotions and increased opportunities to up-sell additional services to their customers."
Redknee’s cloud-based solution further extends the benefits of a converged platform by enabling operators to launch operations into new markets and still be supported by one platform. From a group operations point of view, operators can standardize processes, have an overview of how different markets respond to services and keep a tight control over costs. For the operator’s entities, TCB gives them the flexibility to launch their own targeted promotions and services quickly and the agility to manage multiple international currencies and tariffs, and ensure that taxation and local regulatory mandates are adhered to.
Lucas Skoczkowski, Redknee’s CEO, commented, “We are pleased to be supporting another group operator to drive customer growth and profitability at all of its properties. This latest deployment of our cloud-based solutions reiterates Redknee’s successful strategy to provide scalable products that support the performance requirements of high tier and group services operators. At Redknee, we are continuing our investment in solutions that serve the high growth markets of Africa, the Middle East and Asia Pacific, along with the Tier-1 markets of the Americas, Europe and Australia, to support the success of our customers and the execution of our growth strategy."
