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Sicap Africa and Aegis have supplied a device management (DM) tool, which provides invaluable support to call centre staff and ensures a superior customer experience by assisting them with configuring and troubleshooting their mobile deviceSicap Africa and Aegis have supplied a device management (DM) tool, which provides invaluable support to call centre staff and ensures a superior customer experience by assisting them with configuring and troubleshooting their mobile device

As advised by Aegis, amongst the largest business process outsourcing (BPO) companies in South Africa with over 1,700 employees, the operator has astutely chosen to deploy the Sicap tool in hosted mode. Speed of roll-out was the main and decisive advantage.

The operator has ambitious commercial and customer care targets, all met with the hosted solution. In the space of just three weeks, Sicap and Aegis implemented the operator specifications and created an interface for call centre staff to log into.

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