Mobile
Centre agents guided through the smartphone support jungle
Sicap’s Device Management (DM) tools enable a 40 per cent reduction in call time for 1st level, and an 80 per cent reduction for 2nd level handling of smartphone issues by call centre agents.
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Data communication between machines opens up market potential
Telecommunications companies are uncovering new market potential in machine-to-machine (M2M) communication.
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Low cost charging & billing performance with Singl.eView
Intec, a provider of Business Support System (BSS) solutions, have announced the completion of its charging, billing and customer care system – Singl.eView v7.0.
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Telecommunications service provider makes mobile e-mail easy
Independent telecommunications service provider, Nashua Mobile, has launched its Lula Mail service for Microsoft Hosted Exchange and Hosted BlackBerry Enterprise Server, offering consumers with personal business requirements and small to medium-sized businesses (SMB) an affordable hosted mobile messaging solution.
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Call centre agents guided through smartphone support jungle
Sicap’s Device Management (DM) tools enables a 40 per cent reduction in call time for 1st level, and an 80 per cent reduction for 2nd level handling of smartphone issues by call centre agents.
Hits: 3765