Sicap’s Device Management (DM) tools enable a 40 per cent reduction in call time for 1st level, and an 80 per cent reduction for 2nd level handling of smartphone issues by call centre agents.
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Telecommunications companies are uncovering new market potential in machine-to-machine (M2M) communication.
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Intec, a provider of Business Support System (BSS) solutions, have announced the completion of its charging, billing and customer care system – Singl.eView v7.0.
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Independent telecommunications service provider, Nashua Mobile, has launched its Lula Mail service for Microsoft Hosted Exchange and Hosted BlackBerry Enterprise Server, offering consumers with personal business requirements and small to medium-sized businesses (SMB) an affordable hosted mobile messaging solution.
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Sicap’s Device Management (DM) tools enables a 40 per cent reduction in call time for 1st level, and an 80 per cent reduction for 2nd level handling of smartphone issues by call centre agents.
Hits: 3765