South Africa’s NEC XON grows fortinet support services

NEC XON, a leading IT security solutions provider, has announced a major step forward in its service offering

The company has expanded its managed services portfolio to include full-scale Fortinet device management, a move already implemented at two of South Africa’s largest clothing retail chains.

This development comes at a critical time, as businesses across South Africa grapple with complex security needs and evolving cyber threats. The new managed service aims to enhance Fortinet performance, reduce system downtime, and deliver a stronger layer of protection.

A recent S&P Global Market Intelligence report presented at RSAC 2025 highlights the increasing reliance on managed security services (MSS). Nearly 29% of organisations now use MSS to support or replace their in-house teams. Meanwhile, 23% are consolidating security resources and 28% are downsizing their security teams – a risky decision amid rising threat levels. Another 37% report no major changes, suggesting stagnation in their security posture.

A South African response to a global challenge

“We are dedicated to providing top-tier support to help businesses stay secure and operational. That’s not just a slogan — it’s a promise South African companies urgently need,” commented Grant Ferreira, regional manager security at NEC XON. “We are very excited to have launched the expansion of our managed services to meet the growing security demands of our customers. With our team of certified experts, we have had great success with the expanded services in the coastal regions of South Africa and are in the process of rolling out the project to the rest of SA and Africa.”

More than just another device

As a certified Fortinet partner, NEC XON is delivering more than just another IT service. What sets this offering apart is the combination of top-tier technology with a people-first approach. Fortinet’s firewalls and secure networking solutions are industry leaders, but it’s the flexibility and support around them that makes the NEC XON approach unique.

With both onsite and remote support options, the company meets customers where they are – whether they need engineers on the ground or hands-off remote monitoring. That adaptability is especially important for businesses in smaller towns or rural regions that may not have the technical resources or budget to manage advanced infrastructure.

NEC XON’s team includes certified engineers skilled in Secure Connectivity, SD-WAN and Security Operations – closing the technical gap with confidence.

Backed by Fortinet’s elite programmes

NEC XON also brings serious credentials to the table, with access to Fortinet’s Engage Preferred Services Partner (EPSP) and Expert Technical Support (ETSP) programs. These designations represent more than vendor recognition – they enable advanced support like in-depth troubleshooting, specialised configuration, and tailored training that clients can rely on.

Cybersecurity with real economic impact

The value of this service goes beyond technology. By helping businesses avoid downtime, prevent breaches and improve operational efficiency, NEC XON is also contributing to a more resilient digital economy.

In South Africa, where energy uncertainty, strained public services and rising risks are the norm, solid cybersecurity remains one of the few controllable aspects of business infrastructure. It is an investment that pays off – not only in business continuity but in trust and confidence.