Detecon conducts a survey on data centricity
ATIO’s Andre le Roux and Interactive Intelligence's Dave Paulding discuss Africa's rapid ICT growth and its impact on contact centre operations on the continent
A new report produced by the World Economic Forum with the support of Accenture, Advancing Cloud Computing: What to Do Now? Priorities for Industry and Governments, was launched at the World Economic Forum on Latin America during a session on cloud computing, which was moderated by Accenture’s chairman, Bill Green.
New measures of value are needed so that organisations know how best to direct engagement efforts; revised engagement strategies can be improved with customer analytics
Mike Last, Marketing and International Business Development Director of WIOCC, takes a look at Africa’s rapidly evolving connectivity landscape