South African enterprises will get a glimpse of the revolutionary future of customer experience next month during G-Summit South Africa
The event which is a part of the global G-Summit series is a CX summit for enterprises aiming to take their contact centres, service centres and overall CX to the next level.
The summit will showcase the next wave of solutions, CX trends and roadmaps along with predictions on the impact of next-generation technologies such as artificial intelligence and virtual reality.
Adrian van Staden, senior sales manager at Genesys, said, “We’re seeing revolutionary change in what customers expect, and in best-practice CX around the world in recent years.” He further added that organisations need to develop a pioneering new organisational culture shift to support cohesive approach to CX.
The summit will help South African organisations to discover what customer expectations are and will be in the future. This will help them in knowing more about the future of AI in contact centres and to fast-track the journey to future CX.
Renowned explorer Riaan Manser will also talk about his journey by bicycle around the perimeter of Africa. He travelled 37000km crossing 34 countries in a span of 24 months. Meanwhile, Evan Jones, chief information officer of the Harambee Youth Employment Accelerator, will talk about how contact centre technology is changing lives.
