Can AI transform broadband services across Africa?

Tizeti Network Limited, West Africa’s pioneering solar-powered internet service provider, has launched its New & Awesome (NA) Deal, an Artificial Intelligence (AI)-driven upgrade to its customer experience

The initiative is designed to simplify issue resolution, streamline onboarding, and enable seamless payments for millions of subscribers. The phased rollout begins on October 1 for fiber (FreeFiber.Africa) customers, October 15 for wireless wifi (Wifi.com.ng) users, and November 1 for subscribers in Ghana (GhanaWifi.com).

For more than 13 years, Tizeti has led with affordability and unlimited internet. Its introduction of FreeFiber.Africa offered unlimited speed, faster than 5G or satellite services. Yet, the company recognised that connectivity alone was not enough. Over the past five months, Tizeti collected feedback, reimagined its service model, and integrated AI across its operations. The result is a system that places more control in users’ hands, removes common pain points, and enhances transparency.

With the New & Awesome Deal, customers can now check their connection health, account status, and device performance directly from their phones before contacting an agent. AI instantly identifies callers using their Customer Identification Number (CIN), removing lengthy verification steps. Customers can also track technicians in real time when field visits are needed, receive service updates on Status.Tizeti.com, and automatically receive compensation when issues fall within the ISP’s control.

Payments have also been redefined. Using Pay.Tizeti.com, AI agents automatically match transactions to the customer’s CIN, instantly activate accounts, send receipts, and update expiration dates without delay or manual proof of payment. For customers in Nigeria, this ensures frictionless renewals and faster service continuity.

“At 13 years old, Tizeti is evolving,” said Kendall Ananyi, CEO of Tizeti. “We pioneered unlimited internet and introduced unlimited speed. Now, we are redefining service itself. The New & Awesome Deal adapts AI tools to give customers control, speed up resolutions, and make the entire experience – from onboarding to payments – simpler, smarter, and more transparent.”

This initiative reflects Tizeti’s broader ambition to evolve beyond connectivity into building intelligent, user-centered infrastructure. As AI continues to shape digital life, the company believes that customer empowerment and transparency will define the future of Africa’s broadband market.

Globally, telcos have taken similar steps. Reliance Jio in India expanded from affordable data into payments, entertainment, and cloud services. Safaricom in Kenya turned its mobile network into a financial services platform with M-Pesa. Orange in Africa has layered health, banking, and enterprise services onto its connectivity.

Tizeti’s bet is that Africa’s next digital leap will follow this trajectory – where connectivity becomes the baseline, and true value is created through AI-powered infrastructure that enables customers to manage services, make seamless payments, and unlock smarter digital tools.