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Communication service providers need to transform their IT systems, as well as their approach to customer experience, to meet the growing need of customers in Africa, writes George Fraser, vice-president, customer business executive - Africa at Amdocs

5G has been at the centre of the world’s mobile technology focus for years, so much so that it is easy to overlook the ongoing importance of 4G LTE, which is still prevalent throughout the world and will be for some time

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