4G Capital, a market leader in technology-driven financial inclusion, has announced an update on its operations across Kenya and Uganda and shares its approach to safeguarding its clients, employees and services amid the COVID-19 outbreak
For more than six years, 4G Capital’s primary focus has been the removal of barriers that inhibit financial inclusion and unlocking the potential of East Africa’s micro and small businesses through the provision of working capital credit combined with financial literacy and business enterprise training.
As Kenya and Uganda go into ‘lock-down’, the COVID-19 outbreak threatens the most vital yet vulnerable segment of the economy, the informal sector. In Kenya, according to the FSD Kenya and Kenya Revenue Authority, approximately 95 per cent of the country’s businesses and entrepreneurs operate within the informal sector, and only 24 per cent of them own a business bank account.
The majority of 4G Capital’s clients are traders operating within the informal sector, typically located in crowded open-air markets, where isolation and social distancing protocols are incredibly challenging. Restricted access to running water and sanitation will also create enormous difficulties as these businesses do their best to follow safety guidelines.
The survival of small local businesses is critical to the welfare of local communities as they provide affordable food and daily provisions. In response, 4G Capital and other industry leaders have formed a coalition to enable access to sanitiser and handwashing facilities across market places in greatest need.
The company has adjusted processes to ensure business continuity and the safety of clients and employees. 4G Capital has more than 100 local branches across Kenya and Uganda, and all will remain open while government policies allow; however, changes have been made to field activities to minimise social interaction. Existing clients can access 4G Capital’s services over its mobile technology platform, while new clients are advised to contact the Customer Service Centre by email.
To safeguard the wellbeing and sustainability of the company, 4G Capital are enforcing strict financial disciplines across the Group while maintaining balanced and controlled operations. All non-priority projects have been postponed until further notice, and all non-essential operating expenses have been deferred in favour of efficiency and strengthened liquidity.
Wayne Hennessy-Barrett, CEO and Founder of 4G Capital, said, “We have a clear mission to not only drive growth across the informal economy but to protect it. Our investors, management and employees are committed to the wellbeing, safety and success of our clients. We stand proudly with those who continue to serve in times of greatest need and pray for those who find they cannot.”
