Pemba town council in Zambias Southern province has embarked on an ambitious project to digitise its information management systems to improve governance and service delivery
Established in 2013, the council has hitherto relied on paper-based records and manual processes for its operations. This has made access to information cumbersome for citizens, who have to physically visit council offices even for basic inquiries. It has also hampered the council's ability to deliver efficient services.
To address these challenges, the council has now initiated a digitisation drive with support from the International Centre for Local Democracy (ICLD) and UN Capital Development Fund (UNCDF).
The overarching goal is to provide citizens access to council information and services through digital platforms. Specific objectives include improving internal efficiency of operations, promoting transparency and accountability, enhancing citizen participation and improving service delivery.
The target groups are council employees, local residents, marginalised communities, schools, cooperatives and community organisations. The core values highlighted are participation and transparency.
Council authorities say digitisation will be a game-changer, allowing citizens to access details on budgets, projects, tender information, payments, application status and more - all remotely from their phones or computers. This is expected to significantly improve convenience, inclusion and satisfaction.
The council has already developed a web-based portal to manage information and applications for the Constituency Development Fund (CDF). This will allow real-time access to CDF details for citizens as well as oversight bodies. Similar online portals and databases are being developed for other council services.
Key hardware including computers, servers and internet connectivity has been put in place. Council staff are being trained on using technology to improve their productivity and customer service. Digitisation of existing paper records is underway.
Pemba town council sees this as part of their modernisation agenda and wants to be a model for leveraging technology to improve governance. They have engaged stakeholders including council leaders, the CDF committee and marginalised groups to get buy-in.
Pemba Town Council sees this as part of their modernisation agenda and wants to be a model for leveraging technology to improve governance. They have engaged stakeholders including council leaders, the CDF committee and marginalised groups to get buy-in.
