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Nigerian telecom operators are being urged by the National Association of Telecommunications Subscribers (NATCOMS) to issue customers with compensation after delivering poor quality service

NATCOMS sent a protest letter to the Association of Licenced Telecommunications Operators of Nigeria (ALTON), operators of the Global System for Mobile Communications (GSM), in hope that they would order operators to provide consumers with a share of more than US$3,000.

National president of NATCOMS, chief Deolu Ogunbanjo, said in a statement that every telecommunications company in the country should be ordered to pay US$3,200.

“The quality of service profile that describes the performance evaluation of the system from the consumer perspective, using specific parameters has been poor,"Ogunbanjo stated.

NATCOMS president said some problems which customers on the network had to deal with included dialing a number more than five times before getting through to another line.

“In telephony and other services, parameters used include call failure rate, call drop rate, call set-up rate, among others," added Ogunbanjo.

GSM services were rolled out in Nigeria in August 2001, with every subscriber being given US$37 free to call any network.

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