Eutelsat’s OneWeb Low Earth Orbit (LEO) service experienced a 48-hour outage beginning December 31, 2024, caused by a software malfunction in its ground segment
This unexpected disruption temporarily impacted connectivity for customers relying on the service.
The issue was quickly identified, and Eutelsat took immediate action to address the problem, working in close collaboration with its vendor to implement a resolution. The company also ensured ongoing communication with affected customers throughout the process, keeping them informed about progress and timelines for restoration.
Despite the temporary setback, Eutelsat demonstrated its commitment to operational excellence by swiftly mobilizing resources and maintaining a customer-focused approach. As a result, the OneWeb constellation has returned to normal functionality and continues to operate nominally.
This incident underscores the importance of robust systems and responsive support teams in delivering reliable satellite communication services, particularly in critical applications across diverse industries.
Eutelsat restores OneWeb LEO service
Eutelsat resolves OneWeb LEO outage caused by a software issue, restoring services swiftly with vendor collaboration. (Image source: Adobe Stock)
