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In addition to security, remote monitoring and CCTV offer a number of operational benefits. In the case of accidents, footage is recorded live at all times and can be reviewed on demand, meaning that evidence of who is at fault is readily available. This assists with insurance claims, reducing liability and so on. Vehicles can be monitored for driver behaviour, so that unsafe practices can be identified and driver training can be conducted where necessary. This also acts as a deterrent for unsafe practices such as drinking and driving, and can be used to monitor passenger flow, passenger payments and more. CCTV thus increases safety as well as efficiency.

Proactive monitoring is not a new technology, however, in the past its use was limited within the transport sector as large amounts of bandwidth were required to transmit footage. In South Africa, where much of the available mobile coverage is EDGE or less, this is not viable. Advances in technology have solved this challenge, enabling high-quality live video streaming using any available mobile data connection, from 3G right down to GPRS, which is available practically everywhere in South Africa. These solutions are able to stream at as little as 8 Kilobits per second (kbit/s), using a quarter of the bandwidth usually required to ensure streaming even in areas without 3G coverage and reducing data costs dramatically in the process.

Implementing CCTV with the ability to actively monitor situations in any bandwidth environment, with cameras placed on buses, trains and even taxis, can help to reduce crime as well as assist to apprehend perpetrators should an incident occur. Not only does this increased security provide peace of mind for commuters, which may help to boost user numbers on public transport networks, it also bolsters the reputation of the transport provider, irrespective of whether this is a public service or privately owned company.

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