Trends in the contact centre for 2012
Change is afoot in the South African contact centre industry, as savvy companies realise that their customers are communicating with them in new and different ways
Commerce
Understanding the multimedia contact centre
Karl Reed, Sales and Marketing Director at Elingo, examines the details behind one of the buzzwords of the moment: the multimedia contact centre
CSR in Nigeria
CSR-in-Action Launches Premier Comprehensive Report on CSR & Sustainable Investment in Nigeria
Clarity extends Mobinil's infrastructure management solution
Clarity is supporting Mobinil in Egypt as it upgrades and extends its deployment of Clarity’s Infrastructure Management solution
East African offices help IHS expand operations
Two new offices in East Africa help telecommunications infrastructure provider provide better service its customers and its growing co-location business
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Bringing direct-to-cell satellite connectivity to 4G smartphones in no coverage areas
Orange Tunisie rolls out satellite broadband in Tunisia
Digitally track and locate tools with Brady’s RFID solution. (Image source: Brady Corporation)
Satellite partnership expands African connectivity
Oluwamuyiwa Akinmejiwa explains how data sovereignty laws are reshaping digital infrastructure choices for West African banks
Africa’s rising digital talent opportunity
The satellite network will be integrated with the Yas core infrastructure across its markets
Exploring new energy supply options for powering the continent’s data centres
Hurricane Electric expands network reach in Durban
From orbit to outpost, Vodafone and Amazon Leo reshape rural connectivity with satellite-powered mobile backhaul
Satellite partnership targets Southern Africa’s connectivity gap
Technological innovation remains fundamental to AMN’s approach