Generally hosted (or outsourced) solutions have made major inroads into a number of business operational areas in recent years, backed by proof points in rapid cost efficiency and process improvements
A PayU survey has revealed that 75 per cent of respondents believe online shopping is the way of the future
The surging information and telecommunication sector will spur Kenya’s economic growth this year, according to the World Bank
Old Mutual and T-Systems in South Africa have agreed to an IT infrastructure management deal valued at US$330mn
Change is afoot in the South African contact centre industry, as savvy companies realise that their customers are communicating with them in new and different ways
