Dimension Data annual CX Benchmarking Report has urged organisations to address a ‘customer experience disconnect’, which could lose business or even jeopardise their chances of survival in competitive markets where consumer loyalty can no longer be taken for granted
Commerce
Temenos wins Banker Africa’s Award for digital banking solution
Temenos, a banking software company, has announced that it won the ‘Best Digital Banking Solution’ award at the Banker Africa–North Africa Banking Awards
TIBCO signs partnership deal with TechSoft
TIBCO Software, a global leader in integration, API management and analytics, has signed a strategic partnership agreement with TechSoft International (TechSoft), formerly TIBCO South Africa
Xperien moves closer to its customers
Johannesburg-based company Xperien has announced that it had acquired larger facilities due to a growing demand for professional IT Asset Disposal (ITAD) services in South Africa
Renmoney integrates Freshworks' support and CRM solutions
Renmoney, one of Nigeria’s leading fintech companies, has deployed Freshworks customer engagement software to set up integrated support and CRM system
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Qualcomm empowers African tech startups with mentorship. (Image source: Adobe Stock)
GSMA's 2024 report reveals the transformative impact of mobile technology in Sub-Saharan Africa, highlighting key challenges and growth opportunities. (Image source: Adobe Stock)
For Ghanaian customers, this license means more efficient and secure money transfers across the country. (Image source: Adobe Stock)
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Bayobab Uganda launches Kampala-Malaba fibre route, boosting East Africa’s digital connectivity backbone
Intelsat empowers Mali’s digital future with satellite 4G rollout
This collaboration is set to improve high-speed connectivity for businesses, enterprises, and underserved socio-economic communities
EU and Botswana partner to boost digital skills, governance, and inclusion through strategic collaboration
James Saruchera, co-founder of Afrik. (Image source: Afrik)
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Bayobab Uganda launches Kampala-Malaba fibre route, boosting East Africa’s digital connectivity backbone
Intelsat empowers Mali’s digital future with satellite 4G rollout
This collaboration is set to improve high-speed connectivity for businesses, enterprises, and underserved socio-economic communities
EU and Botswana partner to boost digital skills, governance, and inclusion through strategic collaboration
James Saruchera, co-founder of Afrik. (Image source: Afrik)
Connect Xperience to spotlight scalable cloud solutions tailored for Nigeria’s evolving digital economy
MTN's subscribers are on the rise (Image source: Adobe Stock).
BridgeWise is making inroads into North Africa (Image source: Adobe Stock)
Morocco is bracing for an influx of tourists (Image source: Adobe Stock).
Orange and Camusat team up to cut CO₂ emissions from telecom infrastructure and advance net zero goals
The company has introduced its adaptable payment platform (CS+) to the South African market, bringing scalable, agile solutions tailored for business growth
IEA warns AI-driven data centre growth could strain sub-Saharan Africa’s already limited power capacity and supply chains