According to research published by Dimension Data, in the 19th edition of its annual Global Contact Centre Benchmarking Report, organisations are unclear about who owns, oversees, and manages the digital channels in their contact centres
Samsung Electronics West Africa and the Federal Ministry of Education have partnered to launch new initiative to digitise classrooms across Nigeria
The Nigerian government will enforce local data hosting once the local capacity meets the requirement
Zambia’s Ministry of General Education has announced the governments plans to float a tender for the supply of 3,000 computers for schools
Gilat Satcom has launched ‘digital classroom in a box’, an e-learning component of their ‘smart village’ programme, at ‘The Aid and International Development Forum’ summit in Ethiopia last week
