Apples move to enter eCommerce market with Apple Pay, a digital payment system that lets people pay for retail store purchases using their phones, has been met with scepticism from existing market players, according to Powa Technologies
In an age where people are just as likely to contact a call centre or visit a branch as they are to Tweet, email or text a company, it has become essential for businesses to have a multi-channel customer service strategy writes Cormac Twomey, SVP EMEA at Convergys
Essar Telecommunications Kenya Ltd has announced it has sold its yuMobile network to two local telecom firms at a cost of US$120mn
How MTNs challenges and opportunities in Uganda mirror its operations in Iran
Telecommunications company Airtel Zambia has invested US$142mn in network expansion with a view to enhance customer service
