African nations accelerate growth by investing in ICT, reveals Huawei report
China-based telecom major Huawei’s Global Connectivity Findings (GCI) revealed that African nations are accelerating growth by investing in ICT capabilities
Mobile
BOA and Orange offer new mobile financial service in Madagascar
Customers of Bank of Africa (BOA) and Orange in Madagascar can now transfer money between the two accounts through their mobile phones
Ghanaian software developers launch photo sharing app
Two Ghana-based developers have launched an events-based iOS and Android mobile app Suba that allows everyone to see and share photos together in one central photo stream
Apple to face tough competition in mobile payments
Apples move to enter eCommerce market with Apple Pay, a digital payment system that lets people pay for retail store purchases using their phones, has been met with scepticism from existing market players, according to Powa Technologies
Striking the balance between digital and traditional platforms for customer service
In an age where people are just as likely to contact a call centre or visit a branch as they are to Tweet, email or text a company, it has become essential for businesses to have a multi-channel customer service strategy writes Cormac Twomey, SVP EMEA at Convergys
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