In an age where people are just as likely to contact a call centre or visit a branch as they are to Tweet, email or text a company, it has become essential for businesses to have a multi-channel customer service strategy writes Cormac Twomey, SVP EMEA at Convergys
Essar Telecommunications Kenya Ltd has announced it has sold its yuMobile network to two local telecom firms at a cost of US$120mn
How MTNs challenges and opportunities in Uganda mirror its operations in Iran
Telecommunications company Airtel Zambia has invested US$142mn in network expansion with a view to enhance customer service
An independent assessment report carried out by the Uganda Communications Commission (UCC) found that MTN Uganda was the leading network operator in the country for the period between February and June 2014
Bringing direct-to-cell satellite connectivity to 4G smartphones in no coverage areas
Orange Tunisie rolls out satellite broadband in Tunisia
Digitally track and locate tools with Brady’s RFID solution. (Image source: Brady Corporation)
Satellite partnership expands African connectivity
Oluwamuyiwa Akinmejiwa explains how data sovereignty laws are reshaping digital infrastructure choices for West African banks
Africa’s rising digital talent opportunity
The satellite network will be integrated with the Yas core infrastructure across its markets
Exploring new energy supply options for powering the continent’s data centres
Hurricane Electric expands network reach in Durban
From orbit to outpost, Vodafone and Amazon Leo reshape rural connectivity with satellite-powered mobile backhaul
Satellite partnership targets Southern Africa’s connectivity gap
Technological innovation remains fundamental to AMN’s approach
