In an age where people are just as likely to contact a call centre or visit a branch as they are to Tweet, email or text a company, it has become essential for businesses to have a multi-channel customer service strategy writes Cormac Twomey, SVP EMEA at Convergys
Mobile
Safaricom and Airtel acquire Essar Telecom Kenya for US$120mn
Essar Telecommunications Kenya Ltd has announced it has sold its yuMobile network to two local telecom firms at a cost of US$120mn
Core network businesses in Africa and Asia
How MTNs challenges and opportunities in Uganda mirror its operations in Iran
Airtel undergoes mobile network expansion
Telecommunications company Airtel Zambia has invested US$142mn in network expansion with a view to enhance customer service
MTN named as leading network operator in Uganda
An independent assessment report carried out by the Uganda Communications Commission (UCC) found that MTN Uganda was the leading network operator in the country for the period between February and June 2014
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Qualcomm empowers African tech startups with mentorship. (Image source: Adobe Stock)
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GSMA's 2024 report reveals the transformative impact of mobile technology in Sub-Saharan Africa, highlighting key challenges and growth opportunities. (Image source: Adobe Stock)
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PalmPay launches USSD code in Nigeria, enabling millions to access financial services without internet, enhancing financial inclusion. (Image source: Palmpay)
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Sub-Saharan Africa remains the most active region for mobile money, with East and West Africa seeing the highest growth in registered accounts and monthly usage. (Image source: Adobe Stock)
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MTN South Africa partners with KnowRoaming to introduce the Travel eSIM, offering cost-effective data roaming across 150+ destinations worldwide. (Image source: Adobe Stock)
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Vodacom acquires 20% stake in Safaricom, gaining controlling interest in Kenya’s leading telecom and fintech business
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Totogi’s multi-tenant platform introduces a new operating model for the MVNE
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OneWeb LEO brings connectivity to Gabon trains
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Medusa Africa set to boost Cameroon’s digital connectivity
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NuRAN has fully restored all seven sites, bringing them back on air. (Image credit: Nuran Wireless)
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Vodacom acquires 20% stake in Safaricom, gaining controlling interest in Kenya’s leading telecom and fintech business
Totogi’s multi-tenant platform introduces a new operating model for the MVNE
OneWeb LEO brings connectivity to Gabon trains
Medusa Africa set to boost Cameroon’s digital connectivity
NuRAN has fully restored all seven sites, bringing them back on air. (Image credit: Nuran Wireless)
Arrel launches modular remittance APIs
Starlink’s satellite-powered broadband network will be made commercially available across CAR. (Image credit: U.S. MISSION CENTRAL AFRICAN REPUBLIC)
Mastercard expects artificial intelligence and agentic commerce to shape the next phase of Africa’s digital transformation.(Image credit: Mastercard)
Airtel Africa and SpaceX are positioning satellite-enabled mobile connectivity as a critical pillar of Africa’s digital transformation. (Image credit: Tech Africa)
National digital platform transforms Liberia’s payments. (Image source: The Central Bank of Liberia)
Partner programme unlocks growth for niche ISPs. (Image source: Vox)
WIOCC secures US$65mn financing expansion Africa. (Image source: WIOCC)