In The Spotlight
Cell C earns top recognition in DataEQ's 2026 index for network quality and customer experience in South Africa
Cell C has been recognised among South Africa's top-performing mobile network operators for customer experience and network quality in the 2026 SA Telecoms Customer Experience Index, an independent study by data science company DataEQ
The index analysed more than 652,000 public customer conversations posted on Facebook, X and HelloPeter between October 2025 and March 2026. Rather than relying on surveys or panels, the study measures customer sentiment based on publicly shared experiences with mobile network providers.
The report comes at a time when South Africa's telecommunications sector has faced growing customer frustration over network outages, billing issues and unresolved service requests. Against this backdrop, Cell C emerged as one of the strongest performers in both customer experience and network quality.
Strongest performer for network quality
Cell C achieved the highest network quality rating in the study, recording a Net Sentiment score of +45%. It was the only major mobile operator to receive a positive score in this category, while all other leading providers recorded negative results.
According to the report, positive customer sentiment was largely driven by reliable network connectivity, particularly in areas where users believed competing operators were underperforming. The findings also reflect Cell C's asset-light operating model, which prioritises investment in network performance and customer reliability.
The company's Escape the City, Not the Signal campaign also contributed to positive engagement by encouraging customers in rural and remote communities to share their connectivity experiences, highlighting dependable coverage beyond major urban centres.
Customer experience outperforms industry average
Cell C was also one of only two operators to achieve a positive Operational Customer Experience Net Sentiment score, recording +11%, compared with the industry average of -8%.
The report attributes this performance to positive customer perceptions of network coverage, data reliability and overall value for money.
In the area of mobile data services, Cell C recorded a +12% sentiment score, with customers praising the consistency and predictability of its data offerings. The report also found fewer complaints relating to data bundle depletion or missing data allocations compared with the wider industry.
The company additionally received positive feedback for its digital customer channels, including self-service options and promotions available through the Cell C App. Continued investment in digital platforms forms part of Cell C's broader strategy to improve customer experience.
Areas for further improvement
While recognising Cell C's strengths, the report also identified opportunities for improvement, particularly around customer service resolution times and account administration. The company said these findings will help shape future investment priorities alongside its continued focus on network reliability and customer value.
"Our customers have always been our greatest source of insight and accountability," said Melanie Forbes, chief marketing officer of Cell C. "This recognition is meaningful because it reflects the voices and experiences of the people we serve. Being recognised for both customer experience and network quality tells us that customers are seeing the impact of the work being done to consistently improve reliability, consistency and value.
"We also take seriously what this data tells us about where customers still expect more from us, particularly in how quickly and effectively we resolve their queries. That is where our focus turns next.
"Connectivity is not simply about staying online. It is about helping people access opportunities, building businesses, learning new skills and staying connected to their communities. As a brand that strives to be an ally to our customers, we remain focused on delivering the experiences that help South Africans connect to what matters most."
The recognition reinforces Cell C's ongoing efforts to enhance network reliability, strengthen customer trust and improve digital services. The company says the findings will guide future improvements across the customer journey while building on the progress already achieved in network performance and service quality.
Cassava Technologies has strengthened Africa's cloud infrastructure by expanding cloud resilience capabilities through a new Microsoft Azure ExpressRoute Metro peering location in Johannesburg
The milestone, delivered through its businesses Africa Data Centres and Liquid C2, enhances secure, high-performance cloud connectivity for enterprises across the continent.
Africa Data Centres has been designated a Microsoft Azure ExpressRoute Metro peering location, making Johannesburg the first metro area in Africa to support the service. The development reinforces Cassava Technologies' position in advancing the continent's digital infrastructure while enabling organisations to access more resilient and secure cloud services.
Leveraging its on-net presence across both ExpressRoute Metro locations in Johannesburg, Liquid C2, Cassava Technologies' cloud and cyber security business, will provide Secure CloudConnect, a fully managed solution that combines resilient private cloud connectivity with integrated cyber security capabilities. The service is designed to provide customers with a secure and reliable connection to Microsoft Azure.
"Being designated a Microsoft Azure ExpressRoute Metro peering location is a defining moment for Africa Data Centres as well as for Africa's digital infrastructure. It reflects growing confidence in the continent's ability to support the next generation of cloud and AI-driven services while demonstrating the strength of our One Cassava model. By combining the infrastructure capabilities of Africa Data Centres with the cloud and cyber security expertise of Liquid C2, we are providing organisations with the resilient, secure, and trusted digital foundation they need to accelerate innovation and growth," said Ziaad Suleman, senior vice- president of Cassava Technologies South Africa and Botswana.
As Africa's first ExpressRoute Metro deployment, Johannesburg now joins a select group of global technology hubs offering enhanced cloud resilience through dual peering locations. Africa Data Centres' JHB1 facility serves as the second peering location within the Johannesburg metropolitan area, enabling ExpressRoute Metro to route a single connection through two separate sites to provide built-in redundancy for business-critical applications.
The expansion comes as organisations face increasing regulatory requirements around operational resilience, business continuity, risk management and data protection.
To address these needs, Liquid C2's Secure CloudConnect enables organisations to strengthen cyber security, minimise the risk of service disruption and simplify the management of increasingly complex cloud environments, while supporting compliance with governance and regulatory expectations. The managed service also allows customers to work with a single provider while accessing infrastructure built to support mission-critical operations.
"South Africa isn’t waiting for the AI era - it’s helping to shape it, and that ambition rests on digital infrastructure the country can trust. With Microsoft Azure ExpressRoute Metro now available in Johannesburg, organisations across South Africa gain a more resilient and secure path to the cloud for their most critical workloads," said Vukani Mngxati, CEO of Microsoft South Africa.
"When businesses can build on trusted, resilient foundations, they can move faster, compete on the global stage, and turn South Africa’s digital ambition into real economic impact. We are proud to work with Cassava Technologies to help make that happen."
The new ExpressRoute Metro capability represents another step in strengthening Africa's enterprise digital ecosystem by combining hyperscale digital infrastructure with managed cloud security services. Through the integration of Africa Data Centres' infrastructure and Liquid C2's cloud expertise, Cassava Technologies is helping businesses across the continent improve resilience, accelerate digital transformation and support the growing adoption of cloud and AI-enabled applications.
BoC and Scale launch virtual prepaid Mastercard cards to simplify payments and financial access for African creators. (Image source: BoC)
BoC Technologies Limited has partnered with Scale, Africa's card-issuing orchestration platform, to introduce virtual prepaid Mastercard cards for creators and creative businesses ahead of the launch of its platform in the third quarter of 2026
The collaboration enables BoC to integrate a card layer into its platform through Scale's infrastructure, allowing creators to access, manage and spend available funds more easily. The programme will operate on the Mastercard network, with UBA Kenya serving as the regulated sponsor bank.
The initiative is designed to address the financial challenges faced by Africa's growing creator economy, where professionals across sectors such as music, film, design, gaming, photography, fashion and digital commerce often receive income from multiple sources, currencies and payment cycles. As a result, creators frequently experience delays between earning revenue and being able to use those funds to support their businesses.
BoC aims to bridge this gap through its financial intelligence engine, SIBWE, and AI-powered copilot, MC Harvey, which are designed to help creators understand the value of their work, manage their finances and improve access to capital. The addition of virtual prepaid cards provides a practical way for users to access and spend funds once they become available.
"Africa’s creative economy is producing real commercial value, but too much of that value remains invisible to the systems that serve small businesses," said Syed Raza, founder and CEO of BoC.
"Our mission is to connect capital with creativity, helping creators see the value they are building, manage it with confidence and access capital when they need it most. This partnership with Scale gives creators a practical first touchpoint with that vision from day one."
Scale said the partnership reflects its focus on expanding modern financial infrastructure for Africa's fast-growing fintech sector.
Barbara Woollams, head of partnerships at Scale, stated, "Africa's creators are building real brands and businesses, but are underserved by a financial infrastructure built for traditional business. Scale exists to put modern card infrastructure within reach of the fintechs, solving exactly that. We're proud to power the card programme at the heart of BoC's ecosystem to give creators a fast, simple way to access and spend what they earn, and to give BoC the foundation to scale."
The collaboration is centred in Kenya, where BoC recently obtained fintech certification from the Nairobi International Financial Centre Authority (NIFCA). The certification provides the company with a regulatory foundation to launch its services in Kenya before expanding its creator-focused financial platform across other African markets.
Master Power Technologies (MPT) has strengthened its presence in Africa's fast-growing data centre market with the opening of a new Customer Experience Centre and regional headquarters in Midrand, South Africa
The new facility reflects the company's continued investment in critical power and digital infrastructure, providing a dedicated space where customers, partners and engineers can experience, test and develop technologies designed for modern data centres.
Established in 1999 by electrical engineer Menno Parsons, MPT has evolved from a specialist uninterruptible power supply (UPS) provider into a pan-African engineering company delivering turnkey critical power and data centre solutions across Africa and the Middle East. Its portfolio includes products designed, manufactured and assembled under the company's SURE and AIVA brands, specifically engineered to meet the operational demands of African environments.
Located between Johannesburg and Pretoria, the 6,000m² Midrand campus will serve as MPT's African headquarters and accommodate around 200 employees. Its proximity to major data centre developments provides convenient access for customers and industry partners.
A key feature of the investment is the R50mn Customer Experience Centre, which enables visitors to evaluate MPT's technologies in a practical environment. The facility houses a 2MVA UPS testing platform alongside a 400kW cooling systems testing centre, described as the continent's most comprehensive installation of its kind.
The testing facilities are designed to validate system performance against European certification standards, reinforcing MPT's commitment to quality and energy efficiency. In 2025, the company became the first African organisation to be certified as an Endorser of the European Code of Conduct for Energy Efficiency in Data Centres.
"The Experience Centre represents a new chapter for Master Power Technologies. It's about creating a space where customers can engage with our technology, see it in action, and understand the depth of our capabilities," says MD and Founder of MPT Menno Parsons.
"This centre will be the most impressive UPS and cooling training facility in Africa, allowing our clients to touch, feel, and work with real systems in a way that has never been possible before."
The new centre also demonstrates the company's commitment to local engineering and manufacturing. MPT assembles complete modular data centre and energy centre solutions within Africa, reducing logistics risks while supporting regional supply chains and delivering solutions tailored to local operating conditions.
In addition to product demonstrations, the facility will function as a training and collaboration hub for customers and engineers. It also incorporates MPT's Advanced Infrastructure Visual Analytics (AIVA) platform, which monitors and records operational data across more than 200 African data centres.
"Our business has always been about more than just selling equipment. We engineer solutions for Africa, by Africa. This Experience Centre is a testament to that philosophy, which strengthens our ability to train, innovate and deliver world-class infrastructure while remaining rooted in local expertise," says Parsons.
As demand for resilient, energy-efficient and scalable data centre infrastructure continues to grow, the Midrand investment further strengthens MPT's capacity to support customers across Africa and the Middle East.
IFC's US$150mn financing will help Airtel Africa expand mobile networks and advance digital inclusion across Africa
IFC has announced a US$150mn financing package for two subsidiaries of Airtel Africa to support the expansion and modernisation of mobile network infrastructure across the continent
The loan will enable Airtel Africa to strengthen and extend its mobile networks over the coming years, improving access to high-speed data services in underserved communities. The investment is expected to enhance digital connectivity, helping small businesses expand, entrepreneurs reach new customers and young people access digital services and opportunities.
The financing builds on the long-standing partnership between IFC and Airtel Africa, which is focused on increasing access to reliable internet connectivity across Africa. By improving network capacity and extending coverage, the initiative aims to support economic activity that increasingly relies on digital infrastructure, including mobile money services, online commerce and informal sector businesses.
Sunil Taldar, CEO of Airtel Africa, said, “Through our ongoing partnership with IFC, we are advancing the expansion and modernisation of our network, underpinning a core pillar of our strategy. It also reflects our ambition to accelerate digital inclusion, scale access to digital tools and services, and enable greater economic opportunity for individuals and communities.”
Supporting digital inclusion and economic growth
According to IFC, stronger digital infrastructure can contribute to broader economic development by improving access to markets, services and employment opportunities.
Dan Croft, acting regional manager for infrastructure in Eastern Africa at IFC, commented, “Expanding digital connectivity is ultimately about expanding opportunity. Stronger networks help businesses reach new customers, enable workers to access wider markets, and connect young people to skills and services that shape their future. Through IFC’s partnership with Airtel Africa, we are supporting the infrastructure that translates connectivity into jobs, inclusion, and sustained growth across Airtel Africa’s markets.”
In addition to the financing, IFC said its continued support through longer-tenor and local currency funding strengthens Airtel Africa's capacity to invest with greater confidence, support sustainable growth and deliver long-term benefits across its operating markets.
Strengthening digital infrastructure across sub-Saharan Africa
Expanding reliable digital infrastructure remains a key part of IFC's strategy for promoting inclusive economic growth in sub-Saharan Africa. The organisation said stronger telecommunications networks help create opportunities for entrepreneurship, encourage business development and support job creation at scale.
Over the past decade, IFC has committed and mobilised more than US$12bn for telecommunications, media and technology investments across emerging markets.
Eutelsat and Mercury, a subsidiary of Sonangol Group and a leading telecommunications services provider in Angola, have entered into a new multi-year, multi-million agreement to deliver Eutelsat’s LEO connectivity services
Building on the longstanding partnership between the two companies, Mercury, formerly known as MSTelcom, will continue expanding the availability of Eutelsat’s LEO services for enterprise, public sector, offshore and telecom customers across Angola.
Eutelsat remains the only licensed LEO operator currently operating in Angola and has established a significant presence in the country through its local partners. With investments in local infrastructure, including a ground station and local point of presence (PoP), alongside its continued commitment to Angola, Eutelsat has strengthened its position as a leading satellite connectivity provider in the country.
Through these capabilities, Eutelsat supports the delivery of low-latency connectivity services across Angola and the wider region, enabling organisations to access reliable communications beyond the reach of traditional infrastructure.
Philippe Baudrier, VP Africa at Eutelsat, said, “This new commitment from Mercury reflects the growing demand for Eutelsat’s LEO services in Angola and the continued success of our longstanding partnership. Together, we are expanding access to secure, low-latency connectivity across the country, helping enterprise, public sector, offshore, and telecom customers strengthen network resilience and reach locations beyond the coverage of traditional infrastructure.”
Francisco Pinto Leite, CEO, Mercury, added, “This new agreement reflects the strength of our partnership with Eutelsat and the value that LEO connectivity brings to our customers. Together, we are expanding the range of connectivity solutions available across Angola and helping organizations meet evolving communications requirements.”
BNB Liberia and Orange Money launch cross-border remittance services to enhance digital financial inclusion across Africa.
BNB Liberia, a prominent fintech and digital payments provider in Liberia, has joined forces with Orange Money Liberia to introduce an International Remittance Outbound Service, enhancing opportunities for customers to conduct convenient and efficient cross-border financial transactions
The newly launched service allows Orange Money users in Liberia to transfer funds directly from their mobile wallets to recipients across several African markets, including Ghana, Sierra Leone, Guinea, Côte d’Ivoire, Senegal, Mali, Uganda, and Rwanda. As part of efforts to encourage adoption and improve access to digital financial services, the service will be available at no cost during its initial three-month rollout period.
The partnership marks another significant step in BNB’s efforts to reshape Liberia’s digital finance sector through innovation, collaboration, and the delivery of inclusive financial technology solutions.
BNB has established itself as a key player in financial innovation across Liberia and the wider region, introducing several pioneering digital payment initiatives. These include direct remittance transfers into Liberian mobile wallets, digital foreign exchange services connected with mobile money platforms, expanded outbound mobile money capabilities, and digital payment solutions through BNB CashApp. The company has also developed a broad agent network that continues to improve access to financial services nationwide.
Through these initiatives, BNB has continued to support individuals, enterprises, and communities with secure, accessible, and convenient financial solutions designed to promote wider participation in the digital economy.
The Orange Outbound Service further enhances regional financial connectivity by enabling customers to send money quickly and securely from their Orange Money wallets by dialling 144113#. The launch event took place at The Icon 16, Orange Liberia’s headquarters in Monrovia, and was attended by representatives from the financial services, telecommunications, and fintech industries.
Speaking at the launch, David Ojo, Managing Director of BNB Liberia, highlighted the importance of innovation and partnerships in advancing Liberia’s digital economy:
“At BNB, we believe innovation and collaboration are essential to building an inclusive digital economy for Liberia and Africa. Our partnership with Orange Liberia reflects our continued commitment to providing fast, secure, affordable, and accessible financial solutions that improve lives and connect people across borders. We remain committed to working with regulators, mobile network operators, banks, and other strategic stakeholders to continue driving Liberia’s digital transformation forward.”
BNB noted that the collaboration supports its wider objective of expanding financial inclusion, simplifying international money transfers, and enabling regional commerce through technology-led financial services.
With Liberia’s fintech sector continuing to develop, BNB remains focused on launching innovative solutions and building strategic partnerships that empower customers while strengthening the country’s position as an emerging centre for digital financial services in Africa.
International Power Control Systems (IPCS) has been named as a distribution partner in Malawi by Vertiv, a specialist in critical digital infrastructure
International Power Control Systems (IPCS) has been named as a distribution partner in Malawi by Vertiv, a specialist in critical digital infrastructure
The new agreement marks a major step in expanding Vertiv’s reach in the Malawian market, leveraging IPCS’s established experience in power control and alternative energy solutions.
“This collaboration will enhance IPCS’s product portfolio, reinforcing our position as a trusted leader in the Malawian market,” said Rumbidzai Bere, business development and marketing director at IPCS.
“The combination of IPCS’s experience in power control and renewable energy and Vertiv’s innovative solutions, such as lithium-ion compatible UPS systems and IT infrastructure products, will bring a new layer of reliability and efficiency to organisations in Malawi, enabling them to equip their critical infrastructure with the resilient, scalable infrastructure needed to support them over time.”
The agreement includes the distribution of Vertiv's comprehensive critical digital infrastructure portfolio, including single-phase and three-phase AC power solutions, surge protection, integrated racks and cabinets and IT infrastructure management solutions, to support the growing demands for computing and AI infrastructure in the region.
The Malawi government’s National Compact for Energy sets out the country’s vision and commitment to increasing access to electricity and alternative energy by 2030, with the aim of providing electricity to 70% of the population.
“Our collaboration with IPCS is a step toward reinforcing Vertiv’s local footprint and a strategic move to align with a well-established, respected partner,” said Gary Chomse, Vertiv’s regional director for central and southern Africa.
“This is proof of our presence, commitment and investment in the Malawian power control, data centre infrastructure, and alternative energy sectors.
“Through this partnership, Vertiv and IPCS are committed to contributing to Malawi’s technological evolution, providing businesses with the power and infrastructure solutions needed to support the country’s digital future.”
IPCS, a wholly Malawian-owned company, has built its reputation as a leader in power solutions since its foundation in 1998.
With a strong track record in supplying, installing and maintaining critical power infrastructure, including uninterruptible power supplies (UPS), data centre solutions, automatic voltage regulators, surge protectors, and alternative energy systems, IPCS is well-positioned to supply, install, and support Vertiv solutions in Malawi.
“This means that, as digital transformation accelerates and electrification efforts continue, there is immense potential for growth in the IT and power sectors,” added Bere.
“With Malawi’s youthful population, 80% of whom are under the age of 35, we also believe that the rise in IT skills, the use of AI and cybersecurity advancements will further drive demand for sophisticated data centre solutions.”
Integrity360 acquires Redshift in South Africa, boosting cybersecurity services, expertise, and regional expansion
Integrity360, continuing its global growth strategy and dedication to Africa, has acquired Redshift, a respected Johannesburg-based cybersecurity services firm. Financial details of the deal were not disclosed
This move follows Integrity360’s earlier regional investments, including the 2024 and early 2025 acquisitions of the Grove Group and Nclose.
The acquisition expands Integrity360’s South African presence to a team of over 230 employees serving clients across the continent. Its Johannesburg and Cape Town operations also function as key hubs for the group’s integrated global Security Operations Centre (SOC), delivering a full suite of managed services, including EDR (Endpoint Detection and Response), XDR (Extended Detection and Response), and MDR (Managed Detection and Response) solutions to both local and international clients.
Founded in 2015, Redshift has earned a strong reputation for excellence in cybersecurity testing and other specialized services, such as cybercrime investigations, anti-fraud advisory, scammer group takedowns, cyber intelligence, and managed services. Redshift adds approximately 50 customers, including leading South African finance, banking, and telecommunications organisations, and around 40 additional employees to the Integrity360 group.
Redshift will serve as a regional centre of excellence for cybersecurity testing and integrate closely with Integrity360’s existing advisory and managed services teams. Integrity360 plans to invest in expanding the business by leveraging the group’s extensive resources.
Redshift clients will gain access to Integrity360’s comprehensive cybersecurity portfolio, encompassing cyber risk and assurance, 24/7 incident response and forensics, infrastructure and technology services, PCI compliance, operational technology consulting, and a full range of managed services, including Managed SASE (Secure Access Service Edge), Managed CTEM (Continuous Threat Exposure Management), and advanced XDR/MDR solutions. Integrity360 has been recognised five times in Gartner market guides, most recently for Incident Response and Forensic services.
Ian Brown, executive chairman at Integrity360, said, “We are very excited to be welcoming Sean, Cailan and the entire Redshift team to Integrity360. The reputation and expertise they have developed since their formation in 2015 is highly impressive and we are looking forward to helping them provide an enhanced set of services to their customers and expanding further in the African market over the coming years.”
Sean Howell and Cailan Sacks, directors of Redshift, added, “This is a significant moment for us, and we could not be more delighted that Redshift is joining Integrity360 and continuing the growth and development of the business that was initially started by Sean a decade ago. Thanks to the support of our customers and employees, Redshift has grown enormously during that time, and having spent considerable time with Ian, and the wider Integrity360 leadership team, we are confident will continue to do so being part of the Integrity360 group. We are excited about the future for us as an organisation, for our people and in particular for what the enhanced group can provide our customers moving forward.”
