Change is afoot in the South African contact centre industry, as savvy companies realise that their customers are communicating with them in new and different ways
Commerce
Understanding the multimedia contact centre
Karl Reed, Sales and Marketing Director at Elingo, examines the details behind one of the buzzwords of the moment: the multimedia contact centre
CSR in Nigeria
CSR-in-Action Launches Premier Comprehensive Report on CSR & Sustainable Investment in Nigeria
Clarity extends Mobinil's infrastructure management solution
Clarity is supporting Mobinil in Egypt as it upgrades and extends its deployment of Clarity’s Infrastructure Management solution
East African offices help IHS expand operations
Two new offices in East Africa help telecommunications infrastructure provider provide better service its customers and its growing co-location business
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GSMA's 2024 report reveals the transformative impact of mobile technology in Sub-Saharan Africa, highlighting key challenges and growth opportunities. (Image source: Adobe Stock)
Angola Cables Network traffic climbs to record peak. (Image source: Angola Cables)
For Ghanaian customers, this license means more efficient and secure money transfers across the country. (Image source: Adobe Stock)
The introduction of Network One in Nigeria aligns with the Central Bank of Nigeria’s directive for in-country transaction routing, boosting local processing capabilities. (Image source: Adobe Stock)
BradyVoice offers a faster, more efficient way to label. (Image source: Brady Corporation)
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The collaboration between UnoTelos and Niral Networks is built on a shared vision to overcome the persistent infrastructure limitations that have traditionally impeded technological growth in Africa. (Image source: Adobe Stock)
Wim Vanhelleputte, CEO of Safaricom Ethiopia, at the launch ceremony. (Image source: CIO Africa)
Managing Director, PalmPay, Chika Nwosu with Sunil Natraj, CEO, Jumia Nigeria, at the recent press conference to announce the PalmPay / Jumia partnership. (Image source: Palmpay)
Transforming West Africa's connectivity landscape with AMS-IX Lagos, driving growth, efficiency, and digital inclusion across the region. (Image source: AMS-IX Lagos)
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The collaboration between UnoTelos and Niral Networks is built on a shared vision to overcome the persistent infrastructure limitations that have traditionally impeded technological growth in Africa. (Image source: Adobe Stock)
Wim Vanhelleputte, CEO of Safaricom Ethiopia, at the launch ceremony. (Image source: CIO Africa)
Managing Director, PalmPay, Chika Nwosu with Sunil Natraj, CEO, Jumia Nigeria, at the recent press conference to announce the PalmPay / Jumia partnership. (Image source: Palmpay)
Transforming West Africa's connectivity landscape with AMS-IX Lagos, driving growth, efficiency, and digital inclusion across the region. (Image source: AMS-IX Lagos)
Mastercard Strive, Arifu, and MTN Group support small businesses in Côte d’Ivoire and Uganda with digital tools, skills, and financial access. (Image source: Adobe Stock)
Raxio’s Mozambique and Ethiopia data centres achieve Uptime Institute’s Tier III Certification, ensuring top reliability and performance for African businesses. (Image source: Adobe Stock)
Bayobab Group advances Africa's connectivity with innovative solutions, empowering businesses and fostering economic growth across the continent. (Image source: Adobe Stock)
Liquid Intelligent Technologies strengthens Botswana’s digital infrastructure with a 730km fibre extension, connecting key towns and boosting regional connectivity. (Image source: Liquid Intelligent Technologies)
Paratus Botswana launches the transformative SADC Highway, boosting regional fiber capacity, lowering latency, and driving economic growth across Southern Africa
Djezzy and Algeria Telecom form partnership to elevate services, enhance quality, and drive ICT growth in Algeria. (Image source: Adobe Stock)